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NEOBH Short-term and Long-term Plans


Short-Term Plan: July 1, 2009 – June 30, 2010


Goal A: NEOBH will continue to provide high-quality, mental health services to children, adolescents, adults and families.

Objective 1:

  • Create at least two Continuous Quality Improvement (CQI) Projects that monitor agency performance utilizing Outcomes Data

FY09 Progress on Objective 1: Not Achieved.


Recommendation for FY2010: Retain Objective 1


Objective 2:

  • Create one CQI Project based on an area of Best Practice and/or a special clinical population (i.e. Outcomes with trauma victims)

FY09 Progress on Objective 2: Partially Achieved.


Recommendations for FY2010: Retain Objective 2


Objective 3:

  • Revise PQI Plan and PQI Committee Membership in accordance with 8th Edition COA Standards

FY09 Progress on Objective 3: Achieved.


Recommendations for FY2010: Continue focus on agency-wide PQI efforts, with emphasis on documentation of small, but essential PQI projects.


Goal B: NEOBH will seek to attain the highest level of client/consumer satisfaction.


Objective 1:

  • Communicate Client Satisfaction to staff on a quarterly basis

FY09 Progress on Objective 1: Partially Achieved.


Recommendations for FY2010: Continue Objective #1


Objective 2:

  • Make at least two changes in procedure, etc. based on data received from Client Satisfaction surveys

FY09 Progress on Objective 2: Achieved.


Recommendations for FY2010: Continue to monitor Client Satisfaction data and act on suggestions and trends noted.


Goal C: NEOBH will assess service gaps and the community assessment of service needs, as well as community satisfaction, and will respond to this information within the content of its Annual/Short-Term Plan.


Objective 1:

  • Make and document responses to Community Satisfaction where the respondent provides data that makes it possible to respond

FY09 Progress on Objective 1: Not Achieved.


Recommendations for FY2010: Revise Community Survey so that respondents are aware of the importance of their input.


Objective 2:

  • Execute at least one programmatic change based upon the data received from the Community Satisfaction Survey


FY09 Progress on Objective 2: Achieved.


Recommendations for FY2010: Continue Objective. Continue to use Community Survey data to inform programmatic and procedural changes.


Goal D: NEOBH will create a practice environment conducive to the needs of our clients and to the professional practice of our clinical and office staff members. NEOBH will pursue any feasible option for off-site treatment of clients that will expand its operations.


Objective 1:


  • Conduct an assessment of the Cuyahoga Falls/Summit County office location of NEOBH, including the degree to which present office location meets the needs of agency staff and fits referral patterns

FY09 Progress on Objective 1: Achieved.


Recommendations for FY2010: Replace Objective #1: NEOBH will pursue additional services for MR/DD and autism-spectrum clients, adolescents, parents within both Falls and Dressler office locations in response to referral trends.


Objective 2:

  • Examine utilization patterns within office space within the Stark County Child Advocacy Center and Children’s Network of Stark County

  • Revise service provision at Multicounty Juvenile Attention System to improve profit margin

FY09 Progress on Objective 2: First Element – Achieved. Second Element – Not Achieved.


Recommendations for FY2010: Continue present Objective.


Goal E: NEOBH will support, attract and retain highly motivated and highly qualified personnel within all areas of its operation.



Objective 1:


  • Provide at least one training events that gives staff Continuing Education Units (CEU’s) for the Ohio Counselor and Social Worker Board

FY09 Progress on Objective 1: Achieved.


Recommendations for FY2010: Retain Objective #1: Continue to conduct annual trainings, sponsor community-based trainings and make additions to the NEOBH training schedule based on COA requirements.


Objective 2:

  • Investigate and implement at least one opportunity for outside training and continued internal cross-training of support staff

FY09 Progress on Objective 2: Achieved.


Recommendations for FY2010: Retain Objective #2: Continue to increase Support Staff effectiveness with training as necessary, and as required by the implementation of new technology.


Goal F: NEOBH will achieve and maintain re-accreditation by the Council on Accreditation for Children and Family Services (COA). It will obtain accreditation prior to May of 2010, and will continue to implement the organizational changes created by the certification readiness process, in preparation for re-accreditation.

Objective 1:

  • Revision of PQI plan and implementation of all PQI expectations per COA

FY09 Progress on Objective 1: Achieved.


Recommendations for FY2010: Replace Objective #1: NEOBH will create PQI Projects per COA requirements and will fully utilize PQI Project Templates to document PQI projects at all levels within the organization..


Objective 2:

  • Complete Procedure Manual for Support Staff functions

FY09 Progress on Objective 2: Not Achieved.


Recommendations for FY2010: Create Procedure Manual for Support Staff functions in all positions.


Objective 3:

  • Complete review of 8th Edition Standards toward a Task List re: areas/policies requiring revision

FY09 Progress on Objective 3: Achieved.


Recommendations for FY2010: Eliminate Objective 3


Objective 4:

  • Review policies and procedures in accordance with the above review

FY09 Progress on Objective 4: Not Achieved.


Recommendations for FY2010: Continue Objective #4. Make all required revisions, with inclusion of data regarding Quality Indicators, where appropriate (See Goal I).


Goal G: NEOBH will expand its involvement in self-pay and contracted services markets, while maintaining its contracts with local Mental Health Boards.

Objective 1:

  • Establish working relationships with Mental Health Recovery Services Board staff, and clarify expectations in light of changes at local, state and national levels.

FY09 Progress on Objective 1: Achieved.


Recommendations for FY2010: Continue this Objective, in light of shifting expectations noted in direction of Board, and changes expected in funding at State level.


Objective 2:

  • Evaluate existing contracts re: cost/benefit

FY09 Progress on Objective 2: Achieved.


Recommendations for FY2010: Continue this Objective as an ongoing monitoring issue.


Goal H: NEOBH will maintain financial solvency and will meet all expectations regarding accurate and timely financial reporting.

Objective 1:

  • Examine all areas of cost for potential savings and justification

FY09 Progress on Objective 1: Partially Achieved.


Recommendations for FY2010: Continue re-evaluation of any area that is amenable to cost reduction, including cost reductions that may be brokered by joining larger groups per Stark County MHRS Board.


Objective 2:

  • Compete the Annual Reconciliation Audit without payback

FY09 Progress on Objective 2: Achieved.


Recommendations for FY2010: Continue Objective #2 re: positive reconciliation audits, as long as ODMH requires these. Per recent data, a reconciliation audit is expected for FY09.


Objective 3:

  • Comply with expectations for the submission of financial reports to the Stark County Mental Health and Recovery Services Board

FY09 Progress on Objective 3: Achieved.


Recommendations for FY2010: Continue this Objective, with the awareness that financial report data expectations will continue to evolve.


Objective 4:

  • Implement all recommendations made within External Audit reports/Management Letters

FY09 Progress on Objective 4: Achieved.


Recommendations for FY2010: Continue Objective #4. The implementation of recommendations from audits are essential to the financial health of NEOBH.


Goal I: NEOBH will reformulate its policies and procedures and will define existing and new program practices so that these will meet one or more of the following Quality Indicators selected by NEOBH:

  • The practice/procedure is an Established or Emerging Best Practice with proven clinical effectiveness. Where no specific “best practice” has been identified, NEOBH will document the rationale for the selection of procedures/practices utilized.

  • The practice or procedure satisfies consumer need for a specialized service or services provided to a specific population, resulting in increased client satisfaction.

  • The practice, policy or procedure is cost-effective. It increases attention to client needs by reducing unnecessary staff and administrative effort.

  • Improved access to services in a timely fashion is enhanced by the practice, policy or procedure.

  • The practice, policy or procedure is efficient. It increases the opportunity for the appropriate and targeted delivery of services.

  • The practice, policy or procedure leads to improved outcomes regarding client functionality and/or a decrease in problematic symptomatology.

  • The practice, policy or procedure is ethically, morally and/or legally responsible. It safeguards the client, staff members and/or the organization from undue risk.

  • The practice, policy or procedure enhances the clinical expertise of NEOBH staff.

  • The practice, policy or procedure provides monitoring of care and adherence to legal and/or professional standards of clinical care and organizational functioning via appropriate oversight.

  • The practice, policy or procedure provides effective communication and collaboration with the System of Care that is needed by the client and responds to the Levels of Care within that system

Objective 1:

  • Conduct a review of all existing policies and procedures and revise and/or re-define in terms of Quality Indicators

FY09 Progress on Objective 1: Not Achieved.


Recommendations for FY2010: Continue this Objective as an integral process of the accomplishment of COA re-accreditation.


Objective 2:

  • Add new policies and procedures in accordance with identified needs

FY09 Progress on Objective 2: Partially Achieved.


Recommendation for FY2010: Continue Objective #2 toward the accomplishment of COA accreditation, and as a need for policy clarification, creation or revision that is ongoing at NEOBH.


Goal J: NEOBH will invest in technology that will enhance the efficiency of its operations.

Objective 1:

  • Examine feasibility of online charting, cost/benefit

FY09 Progress on Objective 1: Not Achieved.


Recommendations for FY2010: Continue Objective #1.


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