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NEOBH Annual Report – Fiscal Year 2010
Fiscal Year 2010 required NEOBH to adapt to a variety of changes in expectations set forth by the Stark County Mental Health and Recovery Services Board. As the Board established a variety of reporting mechanisms, NEOBH was required to respond with data collection and additional projects.

Due to significant changes at the Ohio Department of Mental Health (ODMH), NEOBH was required to very quickly develop its own resources for Outcomes, including the selection of a new Outcome Instrument for adult clients, the creation of an Outcomes Database, and the revision of a variety of forms connected with Outcomes data collection, tabulation, and integration into Individual Service Plans.  While NEOBH welcomed the opportunity to remediate problems connected with ODMH Outcome procedures, the rapid pace of changes at the State level required NEOBH to make important decisions regarding major changes in Outcomes administration\collection\tabulation at a time when the Self-Study materials for the Performance Quality Improvement (PQI) section of the COA re-accreditation project had already been completed.

The extensive work associated with preparing for re-accreditation by the Council on Accreditation (COA) was a significant focus for the organization in FY 10, and this project included the satisfaction of COA Standards for an additional area of service provision, Case Management (aka Community Psychiatric Supportive Treatment).    Two representatives from the Council on Accreditation visited NEOBH for a three-day Site Visit, in May of 2010.  NEOBH was given a Superior Rating in all areas of re-accreditation, and did not require any Plan of Correction in order to achieve re-accreditation. NEOBH was informed that only 3% of agencies are able to accomplish this goal.

The Year in Review:
NEOBH achieved only modest (1%) gain in revenue in Fiscal Year 2010, in contrast to Fiscal Year 2009 (5%).  NEOBH continued to focus its attention on niche specialty services and populations, such as assessments directed to children and adolescents demonstrating problems with impulse control and attention. Report formats were created in order to make these evaluation reports "user-friendly" for the physicians that initiated these referrals.  The organization also experienced a significant increase in evaluations directed to children and families involved in Domestic Relations Court. The Director accomplished three different speaking engagements to market these services, and adopted word recognition software, in order to gain efficiency in report production. Trauma/Loss Evaluations were yet another area of specialized assessment that experienced increases, as the Stark County Department of Job and Family Services began requesting these evaluations, and the Stark County Family Court supported this form of assessment activity in its adjudication of juveniles.

NEOBH also experienced an increase in request for services from Child Protective Service organizations in counties outside of the location of NEOBH offices, including Carroll and Tuscarawas County.   NEOBH experienced a 10% increase in the demand for the assessment of parents with children involved with Child Protective Services, due to the high quality of these specialized evaluation service, and our willingness to defend assessment data in Court, if needed.

FY 2010 -- Performance Quality Improvement:
In Fiscal Year 2010,  NEOBH expanded Performance Quality Improvement (PQI) activities to include significantly more documentation of smaller projects designed to gain efficiencies that were implemented by members of the Support Staff, as well as the Business Manager. These were added to the COA re-accreditation project, with good results.  NEOBH also completed an analysis of the Intensive Parent-Child Interaction (IPCI) program with input from the Stark County Family Court, the Stark County Department of Job and Family Services, and the Goodwill Parenting Program. As a result of this internal study, significant changes were made in the IPCI Program, and decisions were made to adopt a format with very specific pre-and post-testing measures.  NEOBH also explored possible Outcome instruments that could be used in other newly-emerging programs, such as the Dialectical Behavioral Therapy (DBT) program. NEOBH continued to collect specific Outcomes regarding youth engaged in Trauma Treatment at the Multicounty Juvenile Attention Center.

NEOBH sustain a pattern of very high ratings in Client Satisfaction, and achieved the goal of implementing client suggestions into action steps.  As a result of client suggestion, video monitors and DVD equipment was purchased, along with age and content-appropriate videos, for use in the waiting rooms in the Cuyahoga Falls and Dressler Road offices.  

FY 2010 – The NEOBH Staff:

  • Kimberly Ekberg, PC and Christine Sayre, PC successfully piloted a Dialectical Behavioral Therapy (DBT) program, and marketed this in Summit and Stark Counties.
  • Carrie Schnirring, M.A., was successfully involved in more than one high-profile case involving victims of child abuse.   In one case, she simultaneously worked with law enforcement officials, child welfare staff and prosecutors from both Juvenile and Criminal Courts, in order to assist with child sexual abuse prosecutions in Criminal Court and the accomplishment of Permanent Custody for the child victims in Juvenile Court.
  • Jane Biehl, Ph.D. was the author of a children's book regarding service dogs for the hearing impaired, based on her own experiences as the owner of Sita, a hearing dog. 
  • Cindy Zanin, LISW and Susan Deibel, PCC, formed the IPCI Team, and assisted with the analysis of the effectiveness of this program, as well as its re-design.

FY 2010 Agency Accomplishments:

  • Two specialized workshops were sponsored by NEOBH in FY 2010.  One workshop focused on the dissemination of training materials related to “Seeking Safety,” a trauma treatment method for adults. The second workshop, “Trial by Fire,” was delivered to NEOBH Staff with the assistance of personnel from the Summit County Domestic Relations Court.
  • NEOBH experienced a 16% increase in Sexual Abuse Evaluations, due to efforts to increase the availability of this form of specialized assessment in all office locations.
  • The Intensive Parent-Child Interaction Program (IPCI) was expanded in order to provide more service availability.  Specialized documentation forms were developed in order to support close communication between IPCI facilitators, the Court and Child Protective Services workers with clients involved in IPCI.
  • NEOBH successfully expanded the use of scanning technology in order to effectively process Closed Charts as a routine procedure.
  • NEOBH utilized its website as a better community communication tool by the addition of a variety of informational reports, (such as Fiscal Year Report Cards), that could be accessed via the website.   NEOBH also used its website to make updated versions of Personnel Policies and the Operations Manual instantly available to all staff members.
  • In addition to the successful addition of Case Management (CPST) to the COA Accredited services available at NEOBH, NEOBH also satisfied ODMH requirements for the provisional certification of this service, which included a site visit and chart review.
  • The successful accomplishment of COA Accreditation permitted NEOBH to receive Deemed Status by ODMH, and continued recognition as a Community Mental Health Center.

NEOBH is fortunate to have a dedicated staff of Clinical and Support personnel who uphold the Mission, and who are committed to the provision of high-quality services. Every day, members of the NEOBH staff enhance our organization by "going the extra mile" for the children, adolescents, parents and families that we serve.   Moreover, members of the NEOBH Staff recognize that we are indebted to referral sources that recognize our efforts, and provide us with the opportunity to intervene in order to improve the mental health functioning of our mutual clients.   NEOBH is additionally fortunate for the support that is provided by the Stark County Mental Health and Recovery Services Board, as well as by social service organizations that recognize our abilities via service contracts.

NEOBH Advisory Board
Ms. Joy Conway
Ms. Starr Reusser
Mr. Bob Haag
Mr. Quin Wychanko
Dr. Robin Tener
NEOBH Executive Staff

Robin R. Tener, Ph.D., Executive Director

Renee Pitman, Business Manager
NEOBH Clinical Staff
Lori Brisin-Shepler, Ph.D.
Patricia Seifert, Ph.D., CCDC-III-E
Penny Griffith, Ph.D.
Sandy Kurka, M.A.
Mary Hatcher, LISW-S
Gail Mager, M. Ed, PCC-S
Aimee Thomas-Chuparkoff, Ph.D., J.D., M.Ed, PCC-S, CCDC-I
Sharon Lewis, LSW
Carrie Schnirring, MA
Debbie Pittak, PCC
Jane Biehl, Ph.D.
Michelle Legg, PC
Nicole Molnar, LPC
Christine Sayre, PC
Cynthia Keck-McNulty, Ph.D., PCC
Margaret DeLillo-Storey, PCC
Amy Schuster, LPC
Susan Deibel
Carrie Singer, PCC
Valgean Martin, CT (Intern)
Elizabeth Omar, M.A. (Intern)
Cindy Zanin, LISW
Jamie Pastorius, LISW

NEOBH Special Project Teams

  • Dialectical Behavioral Treatment
  • Autism Spectrum Disorders
  • Trauma-Focused Treatment
  • Intensive Parent-Child Interaction
  • Parenting Evaluation

Accredited by COA
Office Locations
Cuyahoga Falls:  2795 Front Street, Suite A   330-945-7100
North Canton:  4510 Dressler Rd. N.W.   330-494-5155
Canton:  213 Market Ave. North, Suite 200   330-451-1701
Akron:  CARE Center at Akron Children's Hospital   330-945-7100


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