Annual Report – Fiscal Year 2010
Year 2010 required NEOBH to adapt to a variety of
changes in expectations set forth by the Stark County Mental Health and
Recovery Services Board. As the Board established a variety of
mechanisms, NEOBH was required to respond with data collection and
to significant changes at the Ohio Department of Mental
Health (ODMH), NEOBH was required to very quickly develop its own
Outcomes, including the selection of a new Outcome Instrument for adult
clients, the creation of an Outcomes Database, and the revision of a
forms connected with Outcomes data collection, tabulation, and
Individual Service Plans. While NEOBH
welcomed the opportunity to remediate problems connected with ODMH
procedures, the rapid pace of changes at the State level required NEOBH
important decisions regarding major changes in Outcomes
administration\collection\tabulation at a time when the Self-Study
for the Performance Quality Improvement (PQI) section of the COA
re-accreditation project had already been completed.
extensive work associated with preparing for
re-accreditation by the Council on Accreditation (COA) was a
for the organization in FY 10, and this project included the
COA Standards for an additional area of service provision, Case
Community Psychiatric Supportive Treatment).
representatives from the Council on Accreditation visited NEOBH for
a three-day Site Visit, in May of 2010. NEOBH
given a Superior Rating in all areas of re-accreditation, and
did not require any Plan of Correction in order to achieve
NEOBH was informed that only 3% of agencies are able to accomplish this
The Year in Review:
achieved only modest (1%) gain in revenue in Fiscal
Year 2010, in contrast to Fiscal Year 2009 (5%). NEOBH
continued to focus its attention on
niche specialty services and populations, such as assessments directed
children and adolescents demonstrating problems with impulse control
attention. Report formats were created in order to make these
reports "user-friendly" for the physicians that initiated these
experienced a significant increase in evaluations directed to children
families involved in Domestic Relations Court. The Director
different speaking engagements to market these services, and adopted
recognition software, in order to gain efficiency in report production.
Trauma/Loss Evaluations were yet another area of specialized assessment
experienced increases, as the Stark County Department of Job and Family
Services began requesting these evaluations, and the Stark County
supported this form of assessment activity in its adjudication of
also experienced an increase in request for services
from Child Protective Service organizations in counties outside of the
of NEOBH offices, including Carroll and Tuscarawas County.
experienced a 10% increase in the
demand for the assessment of parents with children involved with Child
Protective Services, due to the high quality of these specialized
service, and our willingness to defend assessment data in Court, if
FY 2010 --
Performance Quality Improvement:
expanded Performance Quality Improvement (PQI) activities to
include significantly more documentation of smaller projects designed
efficiencies that were implemented by members of the Support Staff, as
the Business Manager. These were added to the COA re-accreditation
with good results.
an analysis of the Intensive Parent-Child Interaction (IPCI) program
from the Stark County Family Court, the Stark County Department of Job
Family Services, and the Goodwill Parenting Program. As a result of
internal study, significant changes were made in the IPCI Program, and
decisions were made to adopt a format with very specific pre-and
Outcome instruments that could be used in other newly-emerging
as the Dialectical Behavioral Therapy (DBT) program. NEOBH continued to
specific Outcomes regarding youth engaged in Trauma Treatment at the
Multicounty Juvenile Attention Center.
sustain a pattern of very high ratings in Client
Satisfaction, and achieved the goal of implementing client suggestions
As a result
suggestion, video monitors and DVD equipment was purchased, along with
content-appropriate videos, for use in the waiting rooms in the
and Dressler Road offices.
FY 2010 – The NEOBH
Ekberg, PC and Christine Sayre, PC
successfully piloted a Dialectical Behavioral Therapy (DBT) program,
marketed this in Summit and Stark Counties.
Schnirring, M.A., was successfully
involved in more than one high-profile case involving victims of child
case, she simultaneously
worked with law enforcement officials, child welfare staff and
both Juvenile and Criminal Courts, in order to assist with child sexual
prosecutions in Criminal Court and the accomplishment of Permanent
Custody for the
child victims in Juvenile Court.
Biehl, Ph.D. was the author of a
children's book regarding service dogs for the hearing impaired, based
own experiences as the owner of Sita, a hearing dog.
Zanin, LISW and Susan Deibel, PCC,
formed the IPCI Team, and assisted with the analysis of the
this program, as well as its re-design.
FY 2010 Agency
specialized workshops were sponsored by
NEOBH in FY 2010.
on the dissemination of training materials related to
“Seeking Safety,” a
trauma treatment method for adults. The second workshop,
“Trial by Fire,” was
delivered to NEOBH Staff with the assistance of personnel from the
County Domestic Relations Court.
experienced a 16% increase in Sexual
Abuse Evaluations, due to efforts to increase the availability of this
specialized assessment in all office locations.
Intensive Parent-Child Interaction
Program (IPCI) was expanded in order to provide more service
documentation forms were
developed in order to support close communication between IPCI
the Court and Child Protective Services workers with clients involved
successfully expanded the use of
scanning technology in order to effectively process Closed Charts as a
utilized its website as a better
community communication tool by the addition of a variety of
reports, (such as Fiscal Year Report Cards), that could be accessed via
also used its website to
make updated versions of Personnel Policies and the Operations Manual
available to all staff members.
addition to the successful addition of
Case Management (CPST) to the COA Accredited services available at
also satisfied ODMH requirements for the provisional certification of
service, which included a site visit and chart review.
successful accomplishment of COA
Accreditation permitted NEOBH to receive Deemed Status by ODMH, and
recognition as a Community Mental Health Center.
is fortunate to have a dedicated staff of Clinical and
Support personnel who uphold the Mission, and who are committed to the
provision of high-quality services. Every day, members of the NEOBH
enhance our organization by "going the extra mile" for the children,
adolescents, parents and families that we serve.
members of the NEOBH Staff
recognize that we are indebted to referral sources that recognize our
and provide us with the opportunity to intervene in order to improve
health functioning of our mutual clients. NEOBH
additionally fortunate for the support that is provided by the
Stark County Mental Health and Recovery Services Board, as well as by
service organizations that recognize our abilities via service
|NEOBH Advisory Board
Ms. Joy Conway
Ms. Starr Reusser
Mr. Bob Haag
Mr. Quin Wychanko
Dr. Robin Tener
|NEOBH Executive Staff
Robin R. Tener, Ph.D., Executive Director
Renee Pitman, Business Manager
|NEOBH Clinical Staff
Lori Brisin-Shepler, Ph.D.
Patricia Seifert, Ph.D., CCDC-III-E
Penny Griffith, Ph.D.
Sandy Kurka, M.A.
Mary Hatcher, LISW-S
Gail Mager, M. Ed, PCC-S
Aimee Thomas-Chuparkoff, Ph.D., J.D., M.Ed, PCC-S, CCDC-I
Sharon Lewis, LSW
Carrie Schnirring, MA
Debbie Pittak, PCC
Jane Biehl, Ph.D.
Michelle Legg, PC
Nicole Molnar, LPC
Christine Sayre, PC
Keck-McNulty, Ph.D., PCC
Margaret DeLillo-Storey, PCC
Amy Schuster, LPC
Carrie Singer, PCC
Elizabeth Omar, M.A. (Intern)
Cindy Zanin, LISW
Jamie Pastorius, LISW
Special Project Teams
Cuyahoga Falls: 2795 Front Street, Suite A 330-945-7100
North Canton: 4510 Dressler Rd. N.W. 330-494-5155
Canton: 213 Market Ave. North, Suite 200 330-451-1701
Akron: CARE Center at Akron Children's Hospital