Report – Fiscal Year 2011
Year 2011 required NEOBH to successfully master a
number of significant challenges related to changes in funding streams,
including utilization limits in Medicaid and additional restrictions
Year 2011, NEOBH explored new sources for client revenue, and sought to
maintain strong relationships with established referral sources.
programs established by NEOBH in FY11 included
Competency Evaluations for youth involved with the Stark County Family
and the expansion of the Intensive Parent-Child Intervention (IPCI)
on the challenge of
implementation of Outcome Measures of its own design, and gradually
database of outcomes, in the months following the dismantlement of the
Outcomes Measurement Program.
also made moderate gains in involvement with
evaluation work performed for the Bureau of Vocational Rehabilitation,
hired Clinical Staff with assessment expertise applicable to this
For the support of this new referral source, NEOBH upgraded testing
and devised a number of specialized procedures for billing, scheduling
also invested in equipment upgrades for members of the
Support Staff, and worked to refine Letterhead Templates that would
greater use of e-mail as a means of conveyance of clinical reports,
other agency documents.
resulted in significant savings in the area of mailing\postage and
procedures related to Chart Storage, and involved members of the
in problem-solving related to clinical record closures.
The Year in Review:
experienced a decline in its Medicaid and Insurance
Reimbursement revenue (-0.1% and -11%, respectively) revenue in Fiscal
2011. In contrast, experienced a significant increase in Self-Pay
this was primarily connected with increases in Psychological Evaluation
Custody Evaluation work. NEOBH continued to experience a significant
in requests for evaluations of children and families involved in
organization experienced a revenue increase of 7% (FY10 - FY11), and
requests for evaluations by Domestic Relations Courts in outlying
(Trumbull, Medina and Portage Counties).
despite the strength of its work within the
area of specialized assessments, NEOBH demonstrated an overall decrease
in the area of Individual Counseling Services NEOBH continued to be
its expertise in assessment; however, it began to explore community
regarding referrals for ongoing counseling.
conducted into this question resulted in community feedback
related to lack of psychiatric services. Therefore, by the conclusion
FY2011, NEOBH begin to search for ways to collaborate with other mental
organizations in order to develop alliances that might permit greater
psychiatric service access.
continued its commitment to the Children's Network of
Stark County, and began to explore alternative ways of staffing this
NEOBH conducted several meetings with the Network Stakeholders, in
determine the viability of service provision models.
the same time, NEOBH concluded its
involvement with the CARE Center, due to the development of programming
Akron Children's Hospital related to trauma treatment.
FY 2011 --
Performance Quality Improvement:
Year 2010, NEOBH added a community focus to its Performance
Quality Improvement (PQI) activities by joining a work group convened
Stark County Family Court toward the goal of improving parenting
resulted in the creation
of a significant number of reporting documents for the IPCI Program, so
periodic updates could be provided to the Court and to Social Services
regarding client progress.
additionally engaged in a small Performance Improvement Project related
Parent Coaching provided by staff from the Stark County Department of
collect specific Outcomes regarding youth engaged in Trauma Treatment
Multicounty Juvenile Attention Center.
continued to achieve high ratings in Client
Satisfaction, and achieved the goal of implementing client suggestions
action steps that resulted in alterations to Front Desk procedures.
FY 2011 – The
Schnirring, M.A. was assigned to the Children's
Network of Stark County, and successfully represented NEOBH in that
Schnirring was chosen to
attend an advanced training for members of the Multidisciplinary Team
Crookston, PCC and Carrie Singer, PCC,
were chosen to participate in Trauma-Grief Component Treatment training
Stark County Family Court.
Sayre achieved independent
licensure as a Professional Clinical Counselor.
participated in the professional
development of a Counseling Intern, Ms. Valgean Martin.
Tener continued to participate in
speaking engagements related to Custody Evaluations, Trauma and Mental
intervention in Juvenile Justice.
FY 2011 Agency
workshop entitled “Risk Management in the
Daily Clinical Practice” was sponsored by NEOBH in FY 2011.
explored possibilities related to
service provision in Canton Healthcare, and evaluation work with
Developmentally Disabled clients.
established referral links with Wayne
County Children Services and Portage County Children Services.
many ways, FY2011 may represent “the future yet to
as it forecasted what appeared to be dramatic changes in healthcare
service relationships, and expectations related to outcomes. NEOBH
recognizes that the financial and
emotional health of the organization depends on a dedicated focus that
directed to understanding the changes that are occurring within our
care, and how these will impact the services that we provide to our
remains fortunate to
have a dedicated Advisory Board, as well as a staff of Clinical and
Professionals that understands that the quality of care we provide
|NEOBH Executive Staff
Robin R. Tener, Ph.D., Executive Director
Renee Pitman, Business Manager
|NEOBH Advisory Board
Ms. Joy Conway
Mr. Bob Haag
Mr. Quin Wychanko
Quay Compton, J.D.
Dr. Robin Tener
Patricia Seifert, Ph.D., CCDC-III-E
Penny Griffith, Ph.D.
Gail Mager, M. Ed, PCC-S
Aimee Thomas-Chuparkoff, Ph.D., J.D., M.Ed., PCC-S, CCDC-I
Sharon Lewis, LSW
Carrie Schnirring, MA
Debbie Pittak, PCC
Jane Biehl, Ph.D.
Nicole Molnar, LPC
Christine Sayre, PC
Cynthia Keck-McNulty, Ph.D., PCC
Margaret DeLillo-Storey, PCC
Amy Schuster, LPC
Carrie Singer, PCC
Valgean Martin, CT (Intern)
Cindy Zanin, LISW
Jamie Pastorius, LISW
Special Project Teams
Cuyahoga Falls: 2795 Front Street, Suite A 330-945-7100
North Canton: 4510 Dressler Rd. N.W. 330-494-5155
Canton: 213 Market Ave. North, Suite 200 330-451-1701
Akron: CARE Center at Akron Children's Hospital